ALL EYES ON YOUR QUESTIONS



GENERAL FAQS

_ What is ALLEYESONPAPER?

ALLEYESONPAPER is a online shop for ready made stationery and paper goods. We offer state-of-the-art designs for the modern bride and groom. Our focus lies on high quality products fitting for your perfect day, especially if your budget isn’t limitless.

_ Who are the ALLEYESONPAPER products for?

If you are looking for a no-nonsense and contemporary stationery for your big day. You take professional designs seriously but you don't have the large budget to work with an one-on-one designer. And if you love paper goods as much as we do!

_ I need a design made from scratch, can you help me out ?

Of course we can! Our designer Irene Aydemir would love to take on your individual projects. If you would like to talk about your idea, need more information or just say hi, visit her website www.lovemadepaper.com or shoot an email hello@lovemadepaper.com.

_ Can I get refund or store credit?

Because your designs are semi-customized with your own wording we cannot provide refund or store credit for purchased items. Thank you for understanding!

_ Is there a difference in ordering a collection item or the wedding magazine?

Yes there is! All items of our three collections are pre-designed and are only able to be customized in wording, color and font. The wedding magazine is a bespoke product and will be designed from scratch personally for you! More details on that in the following paragraphs.

BESPOKE WEDDING MAGAZINE FAQS


_ I purchased my wedding magazine, what now?

As soon as you placed your order Irene will get in contact with you (that normally takes around 1-2 business days). She will send you all the forms that correlate to your order.

Now it’s your turn! Send us your wording and any other customization you would like to have. And no worries, if you are not sure about your wordings yet. Irene will support you along the way.

And don't forget your photos! It’s your unique wedding album, so send us up to 800 photos we can use for your magazine (Irene will send you a dropbox link). A little tip: You want to tell your story in a lot of words? Structure your pictures in folders and chapters including text files that we can design your album the best way possible. 

Irene will customize your order within 16 business days. After that you can review and provide feedback on your digital proofs (incl. 3 free correction rounds). Please be aware that a design always looks different on screen. If you have the option, please print your designed product to get a better feeling for colors and layout! If you are satisfied with the design, we can finalize the print and make sure you will receive a beautiful work. Be aware, the final check is on you! If you are giving us a „go“ we print the final work. Any changes or found mistakes afterwards are not included.


From start to finish, the entire process of a single order shipment can take 5-8 weeks. This total time needed is also dependent on how quickly you can gather your content and provide feedback. 

_ Can we integrate our wedding corporate design in the layout?

Yes of course! Just send us all the files, e.g. logo and fonts and we can design your bespoke wedding album perfectly fitting to the rest of your stationery items. 

SEMI-CUSTOM WEDDING COLLECTION FAQ

_ I purchased my favorite collection, what now?

As soon as you placed your order Irene will get in contact with you (that normally takes around 1-2 business days). She will send you all the forms that correlate to your order. 

Now it’s your turn! Send us your wording and any other customization you would like to have. And no worries, if you are not sure about your wordings yet. Irene will support you along the way!

Irene will customize your order within 5-8 business days. After that you can review and provide feedback on your digital proofs. Please be aware that a design always looks different on screen. If you have the option, please print your designed product to get a better feeling for colors and layout!

If you are satisfied with the design, we can finalize the print and make sure you will receive a beautiful work. Be aware, the final check is on you! If you are giving us a „go“ we print the final work. Any changes or found mistakes afterwards are not included.

From start to finish, the entire process of a single order shipment can take 4-6 weeks. This total time needed is also dependent on how quickly you can gather your content and provide feedback.